Last Updated February 01, 2025
Please understand that we are bound by the terms and conditions set by each individual ferry operator. We do not get any extra flexibility from the ferry operators in most cases.
| Days Before Trip | Minimum Fee (EUR) | Refund Amount |
|---|---|---|
| NO REFUNDS | ||
| Days Before Trip | Minimum Fee (EUR) | Refund Amount |
|---|---|---|
| 7+ | 10 | 90% |
| 2+ | 10 | 40% |
| Less than 2 days | NO REFUNDS | |
| Days Before Trip | Minimum Fee (EUR) | Refund Amount |
|---|---|---|
| 2+ | 10 | 90% |
| Less than 2 days | NO REFUNDS | |
| Days Before Trip | Minimum Fee (EUR) | Refund Amount |
|---|---|---|
| 7+ | 10 | 90% |
| 2+ | 10 | 75% |
| Less than 2 days | NO REFUNDS | |
| Days Before Trip | Minimum Fee (EUR) | Refund Amount |
|---|---|---|
| 30+ | 20 | 90% |
| 10+ | 20 | 75% |
| 2+ | 20 | 50% |
| Less than 2 days | NO REFUNDS | |
| Days Before Trip | Minimum Fee (EUR) | Refund Amount |
|---|---|---|
| 7+ | 10 | 90% |
| 2+ | 10 | 75% |
| Less than 2 days | NO REFUNDS | |
| Days Before Trip | Minimum Fee (EUR) | Refund Amount |
|---|---|---|
| 30+ | 20 | 90% |
| 10+ | 20 | 75% |
| 2+ | 20 | 50% |
| Less than 2 days | NO REFUNDS | |
When changing a trip, changes are only made upon receipt of payment. Payments received less than 48 hours before the trip’s departure are not accepted.
Please note that you must also pay the difference in fare of the trip. In the case of a cheaper trip, you will be refunded the difference.
| Days Before Trip | Change Fee (EUR) |
|---|---|
| NO CHANGES | |
| Days Before Trip | Change Fee (EUR) |
|---|---|
| 2+ | 10 EUR |
| Less than 2 days | NO CHANGES |
| Days Before Trip | Change Fee (EUR) |
|---|---|
| 2+ | 10 EUR |
| Less than 2 days | NO CHANGES |
| Days Before Trip | Change Fee (EUR) |
|---|---|
| 2+ | 10 EUR |
| Less than 2 days | NO CHANGES |
| Days Before Trip | Change Fee (EUR) |
|---|---|
| 2+ | 10 EUR |
| Less than 2 days | NO CHANGES |
In the event of cancelled or delayed trips, you give us permission to make reasonable changes to your booking on your behalf. We will do our best to contact you before making any changes, but we cannot guarantee that we will be able to do so. If we are unable to contact you, we will make the changes we deem necessary to ensure that you are able to travel on the trip you have booked. Last minute changes and cancellations are quite time-sensitive and we cannot always wait for the customer to reply before making a decision.
Example: A ferry operator cancels a departure at the last moment and offers to move your reservation to the next ferry a few hours later. However, they do not have the original cabin you requested. We would likely approve the transfer on your behalf and partially refund you in the case of a worse cabin being available.
We use an external payment provider, Stripe Inc., who works with service providers predominantly located in the European Union and the United States of America. You can read more about their privacy policy and sub processor list. If you are located in an EU or EEA country, your payment will be processed by Stripe Payments Europe, Ltd.
In the event of a refund, we will refund through our payment provider to your credit/debit card from which you originally paid. Please note that it may take 10 business days for a refund to fully process, and the money to return to your bank account.
Note! Cabin photos and descriptions are for reference only. We try our best to keep data as accurate as possible, but inconsistencies can happen. If you have any questions regarding the specific cabin or accommodation that you are reserving, please contact us before making the booking.
When you make a booking with us, it is your responsibility to ensure that you enter all the correct information about the passengers in your booking and that this information corresponds with the identification such as an ID card or passport that will use on your journey. Also, some of our trips cross international borders it is your responsibility to ensure you have a valid passport, valid and correct visas, and the appropriate passport validity for all the destinations you are traveling to. FerryScan will not be responsible in any way for extra charges, lost time, or inconveniences you may incur from booking a journey that you cannot complete.
Please note that bookings can only be confirmed after full payment has been received and are subject to availability. If the price of the ticket has changed at the time of payment, we will issue another invoice accordingly. To ensure you will have a seat on the ferry, please pay as soon as possible.
By booking tickets with FerryScan you are agreeing to and must abide by the terms of the ferry operator partner who is carrying out your trip. You can find the terms for all the operators we have partnerships with below:
| Ferry Operator | Operator Terms and Conditions |
|---|---|
| DFDS Seaways | Click Here |
| Eckerö Line | Click Here |
| Stena Line | Click Here |
| Tallink Silja | Click Here |
| Viking Line | Click Here |
Any disputes or conflicts that occur between you the "customer" and "us" (Port Zero Ventures LLC) that cannot be resolved via agreement with us, will be resolved in the courts of the State of Wisconsin, U.S.A. and by using this website ("FerryScan") you agree that the courts of Wisconsin will be the relevant jurisdiction for any disputes or conflicts that may arise.