Covid-19 - Coronavirus Baltic Sea Ferry Operator Refund and Cancellation Policies
Last Updated
All the operators on the Baltic Sea have made changes to their booking, change, and/or refund policies because of the COVID-19 (Coronavirus) epidemic. If you need to travel or are on the fence, these policies can help ease your mind if your situation changes unexpectedly. The disease situation varies by country and the ferry operators have made changes accordingly. You can expect many changes over the upcoming months so always make sure to check their website frequently to get the latest information. If you want to or have already booked through us, we will do our best to make your experience as painless as possible during these tough times. We answer emails quickly and take our responsibility of helping you travel easier seriously.
If you need to learn more about potential schedule changes, please see our post, contact us or visit the operators website.
Summary of Changes
Please note: this table is based on our interpretation of information published by operators: please contact us for more information or the ferry operator you booked with for final policies/clarification.
| Operator | Change | Refund |
|---|---|---|
| Finnlines | Can change twice | up to 6 months into future (must be changed 2 business days before) | Not mentioned |
| Tallink Silja Line | Trips until 1 June: Can change to off-peak (Dates outside June, July, August) equivalent trip free | Change to summer trip price difference only (up to 24 hours before) | Not mentioned |
| Eckerö Linjen | Trips until 15 June cancelled, can rebook free | Full refund for cancelled trips |
| Eckerö Line | Trips before 13 May changed to anytime but July or August without a fee. Vouchers available instead (1 year) | Trips before can be cancelled for free (30 days for refund) |
| Viking Line | Rebook for free | Cancel for free (refunds will take a long time) |
| Wasaline | Rebooked without cost until further notice. Trips with hotel packages cancelled 7 days before departure | Cancel without cost |
| Moby St Peterline | Can change travel date to any before 28 December 2020 at cost of booking + 15%. Deadline for changing 30 September | Not mentioned |
| TT Line | No fee for rebooking for existing and new bookings | Not mentioned |
| Stena Line | No fee for rebooking for existing and new bookings | Not mentioned |
Here is the full list of ferry companies and links and text of their updated policies:
Finnlines
From their website:
“
Travelling before 1/6/2020:
Departure date of these bookings can be changed twice. The booking can be moved up or forwarded by a maximum of 6 months from the original departure date. Please note that the modification request must be made at least two full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies.
If booked through a travel agency, please contact the travel agency.
If you are a Star Club Member and have made a Special category booking through the Finnlines online booking system 13.3.2020 or later, the departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 6 months from the original departure date. The price difference between travel seasons will be charged upon modification, if it applies.
“
Finnlines post
Tallink Silja
From their website:
“
If you change a booking with departure no later than 31 May to departure in May, September, October or November 2020, you can re-book at no cost to an equivalent trip
If you change a booking with departure no later than 31 May to departure in June, July, August or December, you will only pay the price difference that arises with higher prices during the high season
Does not apply to special cruises and certain group trips
The following changes are not possible to make yourself online, but only through customer service www.tallinksilja.se/kontakta-oss
“
Tallink Silja post
Eckerö Linjen
From their website:
“
Departures with M/S Eckerö are currently canceled until June 15th.
You will be offered to rebook for a later departure, or to cancel your trip with a full refund. Travel will begin again on june 16th, unless informed otherwise.
“
Eckerö Linjen post
Eckerö Line
From their website:
“
Individual travelers' bookings until 13.5.2020 can be cancelled or transferred to departures on 14.5.-30.6. or 10.8.-31.10.2020 without extra fee.
In case you are still unsure of the date you want to transfer your trip to, you will get a voucher set for the price paid of the trip. The voucher is valid for one year.
Vouchers, gift cards and raffle gift vouchers that have expiration date 31.5.2020 have been extended until 30.6.2020 and 10.8.-31.10.2020.
The refund handling is unfortunately slow at the moment. The refunds will be made within 30 days.
If you have ticket books expiring by 13.5.2020 please contact our customer service.
“
Eckerö Line post
Finbo Cargo/Eckerö Line post
From their website:
“
Individual travelers' bookings until 13.5.2020 can be cancelled or transferred to departures on 14.5.-30.6. or 10.8.-31.10.2020 without extra fee.
In case you are still unsure of the date you want to transfer your trip to, you will get a voucher set for the price paid of the trip. The voucher is valid for one year.
Vouchers, gift cards and raffle gift vouchers that have expiration date 31.5.2020 have been extended until 30.6.2020 and 10.8.-31.10.2020.
The refund handling is unfortunately slow at the moment. The refunds will be made within 30 days.
If you have ticket books expiring by 13.5.2020 please contact our customer service.
“
Finbo Cargo/Eckerö Line post
Viking Line
From their website:
“
If you have a booking that is affected, you will be contacted by Viking Line.
Free re-booking or cancellation apply during the period for the departures concerned.
Due to the coronavirus epidemic, we have a situation with extensive re-bookings and cancellations. Refunds can therefore take significantly longer than normal.
“
Viking Line post
Wasaline
From their website:
“
All trips may be rebooked or cancelled without any cost until further notice. If you have booked a hotel package and wish to cancel it, you should do so as soon as possible, however no later than 7 days before the departure.
Our customer service is closed. We answer all your questions by e-mail on the address [email protected]
“
Wasaline post
Moby St Peterline
From their website:
“
The MOBY SPL informs you about the cancellation of ferry departures from March 21 to May 13, 2020 due to the extension of preventive measures for the spread of coronavirus infection (COVID-19) in EU countries, in Russian Federation and the temporary restrictions of entry to the territory of these countries.
For customers who have made reservations for canceled cruises, we suggest changing the travel dates to the same route with departure of the ferry till December 28, 2020.
Please note that the cost of reservations will be automatically converted to your future cruise credit. Company also provides you a bonus equal to 15% of your booking value. The bonus can only be used to pay for cabins, fees, excursions and any additional services, except meals.
ATTENTION! Taking into account the absence of a deadline for normalizing the epidemiological situation, the company sets a deadline for deciding on a new cruise date until September 30, 2020.
“
Moby St Peterline post
TT Line
From their website:
“
Due to the current situation, TT-Line offers full flexibility when booking. For the time being, no fee will be charged on re-booking, this applies to all existing and new bookings.
“
Note: No deadline given for the rebooking
TT Line post
Stena Line
From their website:
“
We waive rebooking fees for customers who want to rebook their trip.
This applies to all our routes and to all existing bookings and new bookings until May 31, 2020.
“